Over the last few years, our group has delivered significant increases in employee engagement, employee productivity, and the net operating margin of virtually every healthcare system we have worked with. Here are some testimonials from a few of our clients:

“For the first time ever, these tools have allowed us to align our measurement goals, pinpoint areas of needed optimization, create success for our employees, and increase the value of our hospital.”

Chris Van Gorder, CEO, Scripps Healthcare, CA

 

“Tom Olivo, and the team at Success Profiles, has created a suite of compellingly influential tools to identify and improve the leadership talent at any organization.  These tools provide a powerful and yet practical approach to strengthening leadership throughout the enterprise thereby improving employee engagement and organizational performance.  This is the best methodology I have seen in over 24 years of human resource experience in creating and following a talent improvement roadmap.” 

Brad Pollins, System Director, Organizational Effectiveness, Lee Memorial Health System

 

“At Susquehanna Health we believe everything rises and falls on leadership.  The "Eye Chart" series is a quantifiable set of talent management tools that helps senior leadership make decisions that improve the probability of success for all leader deployment and assignment decisions.  It's ease of use facilitates high value conversations around "best use" of leaders rather than "best guess" debates about likelihood of success.  It has helped us raise our organizational performance from average to "best in class" for clinical quality, patient satisfaction and overall financial performance.  We are deeply appreciative for the work Tom Olivo and the Success Profiles team have coached us through to date and look forward to their continued advice and guidance during the challenging times that lie ahead.” 

Steve Johnson, CEO, Susquehanna Health

 

“HPS is ‘the team’ to help organizations set a strategic direction and build a strategic plan. I’ve worked with many consultants in the past 25 years and HPS is the best for recommending practical and workable solutions.” Glenn Mechling, Senior VPHR, Susquehanna Health System, PA

“The tools provided by Success Profiles exceed others in the industry due to their strong focus on management development and succession planning.  The tools are exceptional in that they offer us a visual picture of the relative performance of our leaders.  It was exciting to see our executives respond to the "Eye Chart" and its validation of manager performance.”

Alison Thurau, MS CCP, System Director Human Resources, Lee Memorial Health System

 

“The talent management eye charts are outstanding visual tools that indicate the relative performance of our leaders to one another as well as to the national database.  They provide an objective way of assessing and leveraging talent.  The resulting targeted plans are very beneficial as a directed approach to coaching and development.  We will also be using the Right People, Right Roles model to impact our appointment practices to achieve higher success.”

Kay Bennett, VP of HR, Baptist Health

 

"An impressive system for realizing the actuality of our leaders' skills, abilities and correct placement within the organization. The Management Eye Chart really strips away the anecdotal to the reality of a leader's performance. Now we can better match the development plan, talent profile and span of control for our leaders' talent."  

Doug Lucket, CEO, Gulf Coast Hospital

 

“Susquehanna health has been using the Healthcare Performance Solutions performance and talent management system for leadership development including the “Eye Chart” measurement tools for the past few years.  It has enabled us to assign the right leader to the right role by objectively evaluating our leaders’ performance and capabilities.  The result has been an overall improvement in our employee work climate survey results and an improvement in our quality measures and patient satisfaction scores.”

Glenn C. Mechling, FACHE, Sr. Vice President, Human Resources, Susquehanna Health

 

“The process provides definitive results in scoring various qualities of organization and leadership.  The “Eye Chart” presents a multitude of results in a relative fashion, easily highlighting the different levels of performance.  Senior management can then focus on any part of the chart for evaluation and follow-up. The chart is a very skillful presentation of a tremendous volume of data.” 

Charles J. Santangelo, CPA, FHFMA, Executive Vice President CFO, Susquehanna Health

 

"Tom Olivo have provided us tools and knowledge that have improved our organizational performance.  Tom's direct and honest demeanor both challenge and inspire us to be the best healthcare organization we can be.  His passion for performance data is contagious which has led us to new insights and enhanced understanding of how best to optimize our system." 

Carlos R. Arce, Director of Organizational & Leadership Development, Billings Clinic, MT

 

“The Healthcare Performance Solutions team has a gift for making the complex seem simple, the abstract more concrete, all driven by the pursuit of excellence.  They challenged us to understand the power of metrics and of being acutely tuned in to our results.  With over $30 million in savings in healthcare costs over the past two years, new highs in patient satisfaction levels for our service and seeing the smiles on my teammate’s faces, I’m a believer!

 Ken Thigpen, BS, RRT, Administrative Director, St. Dominic Hospital, MS

 

“Engaging HPS to work with us to strengthen our business practices has been a thought provoking, stimulating, and value-added experience. They are exceptionally skilled at making business leaders face the hard truths - often, the 800 lb gorilla in the room that no one wants to acknowledge - so that you can take your organization to the next level of performance.”

Robin Barca, Sr. VP & System COO, Baptist Health, AL

 

"It is all too common when discussing optimization of business strategy for senior leaders to say "it's all about leadership."  And yet, in the healthcare industry, we have not had a great track record for effectively measuring leadership performance.  Until now.  Tom Olivo and Healthcare Performance Solutions has developed a comprehensive, easy to understand, and cost-effective way to accurately measure leadership effectiveness to maximize organizational performance. I know that we now have a talent management plan to take our own organization to its fullest potential."

Robin Barca, Sr. VP & System COO, Baptist Health, AL

 

“We at Altru Health System have been very impressed with the services that Tom Olivo/Success Profiles have provided.  …We utilized the Performance Management Eye Chart, along with internal metrics (turnover/contribution margin/patient satisfaction scores/productivity targets), to better focus our efforts.  Recently, we completed a Leadership Assessment of all leaders, within the organization, including officers and physician leaders.  This has really helped us to identify where we need to focus our efforts in assuring that we have the right people in the right position, identify development needs and come up with a plan, including time frames…Tom has exceptional communication skills, has tools/resources available that are statistically valid, provides a plan of action and has measurable outcomes.   The thing that most impresses me about Tom is that he is very forthright in his comments - he tells you like it is, not necessarily what you want to hear, he takes a sincere interest in your organization, and does his very best to help you be successful.  Tom is also very good at "tailoring" his resources to an organizations needs and capabilities.  We are very fortunate to have an excellent resource in our L & OD manager, and consequently, Tom has provided her additional training, to minimize his involvement moving forward, and reducing our cost.  If you're interested in moving your organization forward, making sure that you have the right leaders - with the right skills and in the right positions, I would strongly encourage you to visit with Tom.  It will be well worth your time!”

 Lee Lindquist, HR Director, Altru Health System, SD

 

“We chose Healthcare Performance Solutions because they truly understand how to be an instrument of change. They forced a process of reflection about ourselves before implementing change and kept us focused on how to get the results we needed.” 

 Thom Rossi, Director of Human Resources, Riddle Memorial Hospital, PA

 

“As a new CEO in 2004, my first priority was to develop the administrative staff’s leadership skills and to build a cohesive team. HPS challenged us to be the best we could be, beginning with a 360 analysis and personal coaching that was sensitive to our needs and credible…HPS is unique because they offer a multifaceted approach to leadership development and enhancing organizational performance.”

 Robert Benzanson, CEO, Cox Health, MO

 

“We have had an excellent working relationship with the Healthcare Performance Solutions team.  They have been responsive to our questions and concerns, and they have been willing to rearrange their schedules many times to accommodate our needs.  The team “walks the walk."  It is apparent that they practice what they preach, and they have earned the respect from the hospitals they have worked with. We have achieved success within all of our hospitals from the Great Plains Health Alliance Leadership Institute.  As might be expected, there are some greater successes and some smaller successes, but they are successes and can be attributed to the leadership training they received.  As we practice the leadership principles and skills, these successes will continue to grow. Our objective was to broaden the leadership base within our hospitals and to provide a leadership for the future.  We have a great start on that objective.” 

Roger John, President & CEO, Great Plains Health Alliance Institute, KS

 

"Our employee survey process has improved significantly since we moved our business to HPS.  They are more flexible and responsive than our previous providers, and the quality of their work is exceptional.  The best part is that we accomplished all of this while dramatically lowering our costs."

John Cecil, CHRO, Lee Memorial Health System, FL

 

“Employee satisfaction is a top priority at Lee Memorial Health System.  We believe that understanding the needs and concerns of our employees is essential to our success in fulfilling our mission and vision.  The Healthcare Performance Solutions team and Success Profiles’ assessment tool has been instrumental over the past three years in helping measure the level of employee satisfaction.  Healthcare Performance Solutions has been flexible and committed to developing custom reports designed to meet our global, divisional and departmental needs.  This enables LMHS to have a better understanding of our culture and employee feelings throughout the organization.”

Kristy Rigot, Corporate Director, Human Resources, Lee Memorial Health System, FL

 

“I first had the opportunity to hear Tom present at a Health Plan Alliance meeting of Human Resource professionals.  I was so impressed, that soon afterward we contracted with Tom to do our employee satisfaction survey (i.e., Business Practices Assessment). Upon completion of the survey, Tom met with our Leadership Team to present the results and assist us with identifying next steps.  Tom and his staff are very professional and provide exceptional customer service.  What is most impressive, however, is Tom’s ability to combine his passion for health care and business performance expertise.  Tom does what he does because he cares, and it shows!” 

Nan LeFebvre, Director of Human Resources, New West Health Services, MT

 

"The eye chart helped us improve our business practices percentile ranking from 9% to 70% over a 3 year period." Ron Burnside, CHRO, Memorial Health System, CO

 

The eye chart focuses on leadership. It’s always leadership that makes or breaks any organization (small or large) over the long haul."

Woody Hester, CHRO, MHSIL, IL

 

“Today, we are an Employer of Choice Winner. The really important thing though is that, because of this incredible journey, we are not even remotely the same organization we were in 2004 and, even in this tough economy, as other health systems struggle, all indicators are positive and continuing to go up. Thanks to you, HPS and Success Profiles for your tools, your coaching and your encouragement.”

Woody Hester, SVP, MHSIL, IL

 

“WakeMed places a high priority on achieving quality outcomes, providing unsurpassed service and facilitating workforce excellence. We believe that participating in the Employer of Choice process helped identify strategies to build on our strengths and recognized key areas for improvement. Healthcare Performance Solutions “connected the dots” to where our efforts would have the highest impact. We learned that achieving our goals was not about working harder but focusing efforts and measuring results.” 

Jeanene Martin, Senior Vice-President Human Resources, WakeMed Health & Hospital, NC

• Joan Mollohan, Senior Vice President of HR, Oschner Clinic, New Orleans, LA
• Jon Cecil, CHRO, Lee Memorial Health System, Fort Myers, FL
• Vic Buzachero, Senior Vice President of HR, Scripps Health, San Diego, CA

Testimonials ::

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