With unprecedented economic, business, regulatory, and clinical challenges facing hospitals and health systems, knowing where to focus improvement efforts is crucial. The Integrated Performance Measurement scorecard/dashboard is a sophisticated system that visually displays the overall performance of both hard performance measures like quality outcomes, financial metrics and productivity results and soft measures of human capital performance like employee satisfaction, patient satisfaction, and leadership performance. This real time-interactive scorecard system complements the Eye Charts to triangulate all the performance metrics that create a balanced scorecard of vital measures.
The Integrated Performance Measurement scorecard/dashboard also establishes the foundation for determining the cause and effect relationships between leadership effectiveness, clinical quality outcomes, patient service, and financial results. Most performance scorecard systems in healthcare are functionally inadequate due to an inability to accurately display the soft leadership performance criteria side by side at one glance with the hard outcome measures. Our process is very flexible to include virtually any vital measure you are currently monitoring.