Research shows that ineffective front-line managers contribute greatly to poor employee satisfaction, low productivity, high turnover, low patient satisfaction, and ultimately to suboptimal net operating margins. Conversely, when hospitals have capable professionals managing the front lines, employee satisfaction and productivity go up, patient satisfaction rises and the net operating margin improves.
Targeted for front-line managers who have strategically important roles, leadership potential, and are underperforming, our ‘Management Effectiveness’ program is focused on measurable performance as opposed to development.